Make a new inner box at Christmas Eve in 15 minutes

What did you do at Christmas Eve?

We made one inner box and replaced the damaged one for our customer, in 30 minutes.

Make one new inner box at Christmas Eve in 15 minutes
Make one new inner box at Christmas Eve in 15 minutes

So, what’s special for making one inner box and replace a damaged one?

During transportation from factory to our warehouse, occasionally, some cartons got damaged. Inner box which holds products can also be damaged.

See, here is one:

We received 33 cartons before Christmas, one of the cartons were scratched badly. One inner box inside was severely damaged.

one carton box got scratched badly during transportation
one carton box got scratched badly during transportation

This is logistics. They are rough…. It’s not workable to complain.

Usually, if time is enough, we contact suppliers to send us inner box if possible. Or we manage to get one somewhere (extremely hard to find a right size box because each product has unique size).

But this is Christmas, plus we simply don’t have time because this shipment will leave our warehouse on the next day, to catch the weekly Mason Express Boat from Ningbo to Long Beach. If we miss this boat, we have to wait for another week.

What to do?

Easy, manually fixed the damaged inner box by tapping it.

Like this:

Manually fixed the damaged inner box by tapping it
manually fixed the damaged inner box by tapping it

It’s good hand repair work.

But, what if a customer buy a product with an inner box like this? What they will think about this repaired inner box? What they will do?

We don’t know but we feel strange. Uncomfortable.

People may say: “Oh, come on. It’s only ONE inner box. It doesn’t matter!”

Unfortunately, for us, one problem is still a problem. One damaged inner box for a customer’s shopping experience, maybe a big problem.

So, we make a new one.

We took this damaged box to our brother company who makes cardboard displays(UNI POP DISPLAYS), in 5 minutes. Our guys there were in Christmas party. But they managed to give us a new box in 15 minutes, with some Christmas gifts inside.

Make one new inner box at Christmas Eve in 15 minutes
Make one new inner box at Christmas Eve in 15 minutes

Measure:

2-make-inner-cardboard-box-measure
measure damaged cardboard box


Design:

Design new cardboard inner box
Design new cardboard inner box

Cut:

Cut cardboard to make product inner box


Assemble:

Assemble new cardboard inner box


Damaged box got replaced:

damaged inner cardboard box replaced
damaged inner cardboard box got replaced

This is how our people work. I feel very happy :))

Am I too late to say: Merry Christmas ~?

2 thoughts on “Make a new inner box at Christmas Eve in 15 minutes”

  1. Love this! Such a great story! Really great work and demonstrates how you are willing to go above and beyond for your customers. Great work!

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